REFUND POLICY

Returns & Care Information

Diamond Crown Hat Care

For best results, please follow these care instructions for all Diamond Crown Editions hats.

General Care

  • Spot clean only when possible
  • Use mild soap with cold or lukewarm water
  • Gently wipe with a soft cloth or soft brush
  • Air dry only
  • Do not machine wash
  • Do not bleach
  • Do not tumble dry
  • Do not iron
  • Do not dry clean

Performance Hat Care

For performance styles with water-resistant materials, perforated panels, reflective rope details, and moisture-managing inner bands:

  • Wipe away sweat, salt, or surface dirt after heavy wear
  • Allow hat to fully air dry before storing
  • Avoid prolonged soaking
  • Avoid harsh detergents or chemical cleaners
  • Do not scrub reflective rope aggressively

Comfort Hat Care

For comfort styles with specialty fabrics, herringbone or tweed materials, custom embroidery, and absorbent comfort bands:

  • Spot clean gently around embroidery and artwork
  • Avoid over-saturating textured fabric materials
  • Let hat fully air dry before storing
  • Store in a cool, dry place
  • Use the dust bag for travel or storage when possible

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please contact us at deapparel81@gmail.com.

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

Since many of our products are made to order and do not come from a warehouse, we only replace items if they are defective or damaged. We do not offer returns or exchanges if the size or color is ordered incorrectly by the customer. Please refer to the sizing, fit, and product details on each listing before ordering. This also applies to Limited Edition items unless the item arrives defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, you should mail your product to:

Devious Elements Apparel
6374 Moseley St
Hollywood, FL 33024
United States

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.